Privacy Policy

This Privacy Policy (“Privacy Policy”) helps understand what data are collected on the website (“Website”), by telephone and/or e-mail and what such data are used for.

We do not store any payment details (such as credit or debit card) on this website. All payments are processed by 3rd party providers by either or

If you have any comments on this Privacy Policy, please email them to [email protected]

Information we collect when you place an order:

When you place an order, we collect personally identifying information such as:

  • Name
  • Telephone numbers
  • Email address
  • IP address
  • VRM (Also known as Vehicle Registration Plate)
  • When the order was placed (time and date)

For our free checks we log all requests and store information such as the vehicle registration plate (VRM), Your IP Address and the time and date the request was made. We collect and store this information to process your order and help prevent fraudulent orders. We may email you from time to time, if you have given us consent to do so prior to placing your order.

Your credit or debit card information is transferred to and processed by either or Both PayPal and Stripe are major credit and debit card payment processors and are both certified to the most advanced level by Visa and MasterCard.

We collect information volunteered by the user, including name, telephone number, email address, post-code and vehicle registration plate. We may use your telephone number if we need to contact you regarding a vehicle check you have performed, or to contact you to inform you that you have won one of our prizes that can be won in our competitions occasionally. We use your name to personalise correspondence that is sent to you, for example, your welcome email or any reports we email to you after you have purchased them. We use your email address to contact you when it is required to use our service, for example, when you request a password reset or to send a copy of your vehicle history check to you. We also use your email address to send you reminders for important dates or occurrences for any vehicles in your ‘my vehicles’ area, such as road tax expiry date and mot expiry date. We also collect information on the provenance of vehicles a user has searched for using our services.

Do we share your personal information with third parties?

We do not share any personally identifying information unless required to do so by law or to aid any legal investigations regarding stolen goods, vehicles or property.

Outstanding finance data is provided by Experian Ltd. In order to resolve customer queries relating to outstanding finance information we may, from time to time, need to share your personal information with our supplier Total Car Check LTD. This is necessary for them to pass the information over to Experian for investigative purposes.

to Experian to allow them to fully investigate and resolve any outstanding finance queries.

We do not sell your information to any other third parties.


This website uses cookies, for more information please see our cookie policy.

Analytics includes third-party analytics services (such as Google Analytics) to evaluate your use of the Website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information relating to our Website and internet usage. These third parties use cookies and other technologies to help analyse and provide us the data. By accessing and using the Website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

How to request your data be deleted or updated:

Request a copy, update or deletion of any data we hold on you by contacting us using the contact page or via email at: [email protected]

Free, Basic and Full report data sources:

All report data is from 3rd party sources.