Information we collect when you place an order:
When you place an order, we collect personally identifying information such as:
- Telephone numbers
- Email address
- IP address
- VRM (Also known as Vehicle Registration Plate)
- When the order was placed (time and date)
For our free checks we log all requests and store information such as the vehicle registration plate (VRM), Your IP Address and the time and date the request was made. We collect and store this information to process your order and help prevent fraudulent orders. We may email you from time to time, if you have given us consent to do so prior to placing your order.
Your credit or debit card information is transferred to and processed by either PayPal.co.uk or Stripe.com. Both PayPal and Stripe are major credit and debit card payment processors and are both certified to the most advanced level by Visa and MasterCard.
We collect information volunteered by the user, including name, telephone number, email address, post-code and vehicle registration plate. We may use your telephone number if we need to contact you regarding a vehicle check you have performed, or to contact you to inform you that you have won one of our prizes that can be won in our competitions occasionally. We use your name to personalise correspondence that is sent to you, for example, your welcome email or any reports we email to you after you have purchased them. We use your email address to contact you when it is required to use our service, for example, when you request a password reset or to send a copy of your vehicle history check to you. We also use your email address to send you reminders for important dates or occurrences for any vehicles in your ‘my vehicles’ area, such as road tax expiry date and mot expiry date. We also collect information on the provenance of vehicles a user has searched for using our services.
Do we share your personal information with third parties?
We do not share any personally identifying information unless required to do so by law or to aid any legal investigations regarding stolen goods, vehicles or property.
Outstanding finance data is provided by Experian Ltd. In order to resolve customer queries relating to outstanding finance information we may, from time to time, need to share your personal information with our supplier Total Car Check LTD. This is necessary for them to pass the information over to Experian for investigative purposes.
to Experian to allow them to fully investigate and resolve any outstanding finance queries.
We do not sell your information to any other third parties.
How to request your data be deleted or updated:
Request a copy, update or deletion of any data we hold on you by contacting us using the contact page or via email at: [email protected]
Free, Basic and Full report data sources:
All report data is from 3rd party sources.